Shipping & Returns : TheHeadsetShop.com

Payments & Sales Tax

We accept all major Credit Cards including Visa, MasterCard, American Express and Discover. You can also request to pre-pay by check, please call or email Inside Sales in advance. All orders shipped within California are subject to 8.5% Sales Tax. Orders outside of California are TAX FREE! Our contact info is as follows 877-656-9526, email sales@theheadsetshop.com.

Shipping

All orders ship via FedEx or UPS from one of our warehouses located in California, Tennessee and Ohio with the following options:

Standard Ground (3-5 Business Days)
2 Day Air
Next Day Air

**FREE Standard FedEx Ground Shipping on Orders OVER $199** - USA ONLY

**Flat Rate FedEx Ground Shipping of $6.95 for All Orders Under $199** - USA ONLY

**$10 Flat Rate Shipping to All of CANADA + GST/HST** - CANADA ONLY

TheHeadsetShop.com ships within the United States and Canada. Canada orders are subject to GST and HST taxes where applicable. Orders taken before 5 PM EST and 2PM PST will ship the same day. Orders taken after the deadline, weekends or holidays will ship the next business day. You will be provided with a Tracking Number once your order ships. If order has shipped and you would like to cancel please wait for the package to arrive and call customer service for an RMA Number.

**DO NOT refuse the package as FedEx and UPS charge a $25 Refusal Fee which will be paid by the customer.**

Returns

TheHeadsetShop.com honors a 30 Day Money Back Guarantee with no questions asked. Anytime within 30 days of your order please feel free to give us a call to setup a return or an exchange, we DO NOT charge a restocking fee. In order to setup a return you need to be issued an RMA Number (Return Merchandise Authorization). To do this please call or email customer service for a representative to issue you an RMA Number and your return instructions. All items MUST BE returned in the original package including all documentation that was included in the package. Write the RMA Number on the shipping box (NOT the product box), items shipped without an RMA Number will be returned to sender. Buyer pays for Return Shipping and TheHeadsetShop.com recommends using FedEx or UPS which are TRACEABLE and INSURED to make sure your package is received by our warehouse. Once item is received at the warehouse, please allow 10-15 business days for refund to be issued.

**30 Day Money Back Guarantee**

**NO Restocking Fee**

Warranty & Technical Support

All Telephone Headset, Phone Headset, Wireless Headset, Cordless Headset, Plantronics Headset, GN Netcom Wireless Headset and Corded Headset include a 1 or 2 Year Manufacturer Warranty. Anytime outside of our 30 Day Money Back Guarantee, please call Technical Support by contacting the Manufacturer directly. Feel free to contact Technical Support for any Product Questions, Setup Assistance or Defective Products. **Defective Products are extremely RARE and TheHeadsetShop.com highly recommends contacting Technical Support as many issues are easily resolved over the phone with a Tech Support Representative.